I would happily deal with Satgear again, they are extremely helpful and even spent considerable time talking me through the setup. Great company with quality equipment knowledgeable staff and Darren is awesome.
Just purchased the Viewsat Easybeam premium flat dish. The product came via parcel Force within the specified time. I followed the simple instructions and got to the stage where all cables were in the correct place. The dish was set at the recommended elevation and set in roughly the right direction. I turned on the Tv and receiver. The instructions said I should have No Signal sign showing which I did. The I should press info and then info again, which would turn on the easy find. Nothing happened. I went back over everything and tried again still nothing happened. I changed the batteries in the remote. Same again. Then my lad turned up and asked if I’d checked the source of input on my TV. I’m a technophobe and didn’t know what he meant. He just turned my TV to HDMI. Within 2 minutes I was watching Satelite TVwith a perfect picture. If I’d have known about the HDMI it would have taken a total of 10 minutes to set up. I would definitely recommend this dish kit
My original installation of a dish and set top box from Satgear went without a hitch - perfect picture on first attempt using satellite finder. The kit is for our holiday let and we've suffered repeated problems with guests 'fiddling' with setup despite being asked not too. This culminated today in a completely inoperable system, with new guests due tomorrow. One call to Darren, a file upload and everything is back to normal in 15 minutes - and now PIN code protected. Thank you so much - can't express how thankful we are to have dealt with such a helpful and responsive company. FIVE STARS!
Just purchased the Vuesat Easybeam Premium Portable Flat Panel Satellite Dish Kit, complete with Easyfind. Excellent enquiry and support service, from Darren, followed by speedy delivery. If only all our UK retailing experiences could be like this? The kit is compact, light and easy to set up. The quality of the tripod is especially impressive. Tuning to the UK Astra satellite is a doddle with Easyfind and the quality of the resulting picture is excellent. Can’t fault the system and I am a well satisfied customer.
the system arrived well packed and was easy to set up. The only problem was that the receiver would only show German channels but after an email and a phone call Darren talked me through how to install the file onto the receiver.The customer service was 100% and nothing was to much trouble and explained in plain simple terms that were easy to understand. [Satgear Edit: We couldn't really explain how this happened? Normally every receiver is set up ready to go for the UK channels, but quickly resolved :) ]
I have now used it on 2 separate camping trips and it is a superb bit of kit!!! Most importantly, my wife was extremely impressed with the picture quality and ease of use and I had the system up and running before she had finished making us both a cuppa!!! Happy wife, happy life!! Great customer service deserves great feedback!!!!
Very pleased to receive my order of the Premium Flat 440 portable dish unpacked and set up in about 5 minutes perfect signal and quality readings. This is going to be such an improvement to the heavy dish we have carried in our caravan for years. The tripod in the kit is of very high quality and very stable. Very happy.
Excellent enquiry and support service, from Darren, followed by speedy delivery of a Vuesat Easybeam Premium Portable Flat Panel Satellite Dish Kit, complete with Easyfind. If only all our UK retailing experiences could be like this? The kit is compact, light and easy to set up. The quality of the tripod is especially impressive. Tuning to the UK Astra satellite is a doddle with Easyfind and the quality of the resulting picture is excellent. Can’t fault the system and I am a well satisfied customer.
Hello Darren and team. Just wanted to let you know I got it all working at first try. I bought your kit to put on my flats balcony because our building communal system keeps breaking down and now they say they won’t fix it for 4 to 6 weeks, which is ridiculous. I got your kit yesterday, put it all together last night but didn’t look for the signal until this morning. Got it within a couple of mins with an iPad sat finder app so I didn’t need the meter but that’s ok. It’s good to have it as a back up. I’m very happy to finally have signal to my sky box. Your instructions were very good... I’m happy to say it’s all working perfectly And I’m very satisfied with my purchase. Thank you very much.
Had a satellite receiver for about 10 years easy find but complicated set up decided to try this model. Set up is easy turn on the Tv and press ok then turn on easyfind just a couple of clicks Tv up and running , display shows the available English channels in order. What a difference between this system and the old one - wish I had had it years ago ! The wife is very pleased because she can search and find the required Tv show with no trouble did not miss a single episode of her favorite soaps for the duration of the holiday.
Excellent product would recommend to any body.
I bought a cheap sat/tv set up, what a mistake, a big mess around to get a poor quality picture, I had the good fortune to come across satgear who were a mine of information and advise. Nothing was too much trouble, I bought an avtex tv with the compatible vuesat square flat (I will call it a dish) and tripod which is very compact and easy to assemble and store, NO sticking out lnb, NO sat finder needed NO external tuner needed. Just minutes to set up, and takes me 30 seconds to lock on to the satalite, it also works in Scotland ! I would recommend this set up for anyone over 10 years old, don't make the same mistake I made, get the right thing for the job is cheaper in the long run, if I have any future requirements it will be from Satgear.
We’ve come away in the caravan to Hebden Bridge and I have just tried out the smartbeam. Despite the fact that it’s pointing at the caravan next door and there are plenty of trees about, Even better, although it ‘only’ said 79% the bars on the signal strength indicator on the skybox settings were maximum. I’ve never seen that before, even at home.
Previous Feedback I provided on two emails, to which I received no response....
Easily put together, connected to the TV and locked on to the Satellite. Cable length is good and the flat window cable will be handy.
The Not so good.....
There is a large scratch on the back of the dish about the size of a two pound coin. Not detrimental to the operation but it was straight out of the box, so disappointing.
The bracket on the bottom of the dish which screws onto the tripod was bent up. I had to straighten this before I could attach to the threaded bar coming out of the tripod as it was so curved.
I have replaced the threaded bar and nut used to attach to the tripod with a stainless steel bolt and nut. This assembly is now one piece and makes a lot more sense than the received assembly.
When I handled the dish itself, there was a noise like a babys rattle from the inside, I removed the 8 off screws out the back of the dish and did find a small piece of plastic inside. However, the actual noise was coming from the dish itself. Of the four screws keeping the dish in place, two were fine, one had been over screwed and stripped the thread and one had not actually been screwed in.
I knew very little about satellite setups for caravans. Darren was very patient and spelled out matters in simple English. All the equipment arrived on the agreed date and again Darren was happy to speak to me on the telephone and assist with a couple of things I did not understand. Excellent service.
A short note to let you know that I am very happy with the Satgear System. As your description says it is very easy to set-up and use and I was up and running very quickly indeed. I was very surprised with the quality of the picture and agree with you that it is fantastic. Our next trip is coming up shortly where I know that there is no TV signal so I will look forward to watching a crisp clear picture. Many thanks again.