Terms and Conditions

These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.

After submitting an order to us we will pass you over to our trusted payment-processing partner Sagepay to allow you to provide your payment details in the most secure environment. At no point do we store or process your credit/debit card details on our own computer systems.

Any notification e-mails are acknowledgments, not acceptance of your order.

No contract for the sale of any product will subsist between you and Satgear until Satgear dispatches the product(s) ordered. We will confirm that the product(s) have been dispatched by a confirmation email. This confirmation email amounts to an acceptance by Satgear of your offer to buy goods from Satgear.

We may decline all or part of your order for any reason, in which case we will email to tell you so.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

Satgear is a trading name of Click Retailing Limited. Any reference to Satgear is the same as a reference to Click Retailing Limited.

All prices and charges on this site are shown in UK pounds sterling. They include any VAT payable, but exclude delivery charges (for details see 'Delivery' below).

The total cost of your order will be the price of the products you order, plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.

DATA SIM USAGE. Unlimited Data Sim charges. For 2023, sim card costs supplied by Satgear on O2 are charged at a rate of £23.99 per month if purchased on a 12 month agreement or £26.99 per month on a monthly basis. A 1 month notice period is required for cancellation. There is a fair usage policy in place of 650 gb data usage per month. This applies to UK usage only. If the sim card is used for roaming abroad there is a limit of 35gb per month. If it is used more than the free monthly allowance of 35gb per month, there is an 'out of bundle' charge of 0.02p per additional mb used over 35gb free data abroad. This will be charged against the credit card originally used for the purchase.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative. If you decide not to accept the alternative goods, you will not have to pay to return them to us.

We try very hard to ensure that all information on this site is accurate. However, occasionally, an error can occur. If we discover an error in the price, description, or quantity available of a product you have ordered, we will contact you and will offer an alternative product, a full refund or the original product subject to the newly revised price, description and or amended quantity.

We accept payment by MasterCard, Visa, Delta, Switch, Electron, Solo and other debit cards. Payment is deducted when our partner payment provider processes your order.

Satgear aims to arrange shipping of all 'in stock' items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate. Satgear is not able to supply dates our suppliers may get an item in stock.

Please note: Same day shipping is only guaranteed if your order is placed before noon and we have all your ordered items in stock at our warehouse.

You may cancel your order at any time prior to your order being processed.  You may also withdraw from the contract at any time after the product has been dispatched and you have received our e mail confirming your order but no later than 14 days after you receive the product by:

i. sending the notice of cancellation by e mail ensuring that you quote your name, address and order reference number; and

ii. where you have already received the goods, returning the goods to Satgear together with the original invoice . Satgear will refund you the purchase price of the goods.

Refunds will be processed as quick as possible and will be processed within 30 days.

Satgear reserve the right to make a 25% restocking charge for any goods where the a duty of care for the product has been neglected or to refuse to accept such goods, at its sole discretion. Satgear also reserves the right to make a charge for collecting goods from your premises in the circumstances where they are not defective but you have cancelled your order.

Your statutory rights are not affected.

We cannot be held responsible for delays or lost packages if an incorrect or incomplete address is supplied.

On signed for deliveries. Please make sure you keep the receipt enclosed with your goods. Please examine the packaging for damage before signing for goods and refuse to take delivery if the package appears to be damaged. Do not sign as "Damaged" or "Not checked" as this has no validity. You have a right to open the packaging and examine the internal package for damage prior to signing. If any damage is apparent you should refuse delivery of the goods and notify us so we can arrange to send a replacement to you immediately.

We make every effort to keep our delivery charges as low as possible. In many cases delivery is free. Our charge depends on the delivery location, weight and number of items. You only pay one delivery charge, irrespective of the number of products ordered:

When you add products to your Shopping Basket, the appropriate charge will be added automatically. You will always be able to see this charge before submitting your order.

We use the Royal Mail, Parcelforce and other Couriers depending upon the weight of your order and the delivery location.

Delivery times are calculated in working days - i.e. Monday to Friday inclusive. If you order after noon, please calculate your delivery time as if your order had been placed the following working day. In the case of bank holidays, please allow an extra two working days.

All Recorded and Courier deliveries must be signed for. If you are out when the delivery arrives, a card will usually be left with a contact number for you to call.

We do our best to meet the declared delivery times. However, occasionally delivery times may be affected by factors beyond our control and therefore we cannot guarantee them.

Please allow extra time for deliveries outside of the UK mainland.

From time to time, we receive possible fraud alerts regarding payments we are processing on the site. This is quite normal and can often be due to a mis-type postcode or a customer moving house etc. Depending on the circumstances, and for your security, we may place your order on hold temporarily whilst we carry out a simple verification of your details. This will quite often involve a very brief phone call from one of our operatives and is nothing to worry about.

These terms and conditions are subject to the laws and exclusive jurisdiction of England. We do not accept amendments to these terms and conditions.

Your data protection rights are set out in our Privacy Policy.

Additional terms and conditions may apply for prize competitions, pre-release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These terms and conditions only cover the Satgear website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control.